Beauty Shop

Sales and Client Experience Enhancement for Beauty Shop Overview: I collaborated with a beauty shop facing challenges in sales team management and client treatment. They lacked control over client treatment series, struggled with ineffective pipelines, and sought a solution to reduce daily calls for appointment reminders. I redesigned the sales process, introduced Pipedrive projects for treatment tracking, implemented automation for streamlined workflows, and incorporated SMS reminders for client treatments. Additionally, a welcome SMS was introduced to align clients with treatment terms upon deal closure. Challenges:

1. Inefficient Client Treatment Management: Lack of control over client treatment series.
2. Ineffective Pipelines: Numerous pipelines with none yielding desired results.
3. Daily Appointment Calls: The need to reduce daily calls for treatment reminders.

Solution Implemented: I implemented a comprehensive solution to address these challenges: 1. Redesigned Sales Process:

• • Collaboratively redesigned the sales process with a focus on client treatment series.

2. Pipedrive Projects for Treatment Tracking:

• • Introduced Pipedrive projects to provide a clear and organized way to manage client treatments post-deal closure.

3. Automation for Workflow Support:

• • Automated processes to support treatment management, reducing manual work and enhancing efficiency.

4. SMS Reminders for Clients:

• • Implemented SMS reminders for client treatments to reduce daily appointment calls and enhance client experience.

5. Welcome SMS for Deal Closure:

• Introduced a welcome SMS upon deal closure to inform clients of terms and align them with treatment expectations.

Outcome: The implemented solution resulted in a transformative impact:

• Enhanced control over client treatment series through Pipedrive projects.
• Streamlined workflows and reduced manual work through strategic automation.
• SMS reminders improved client experience by minimizing daily appointment calls.
• Welcome SMS aligned clients with treatment terms, fostering better understanding and satisfaction.

This project showcases ability to understand and address challenges in both sales and client experience, implement tailored solutions, and enhance overall operational efficiency for beauty shops.